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The latest instalment in the mail saga
Apr. 7th, 2006 02:47 pmHahaha. After last Friday's no-show, they attempted to deliver the package today. After all, any Friday will do, won't it? Or actually, when I say they attempted to deliver it, in fact they have just marked it down as an attempted delivery, because nobody knocked on the door, or posted a card. So, off I dutifully trundled once more to the Glaisdale Parkway Delivery Office, list of complaints and reference numbers in hand (or in bag, to be precise).
I get there and as usual, behind the counter is the usual bath-sized box of items that they've failed to deliver today and are about to store for the mythical redelivery at a later date, and in it are two items with their addresses visible. To my amusement - yet not at all to my surprise - one says "Johnson Road, Lenton", and the other says "Lenton Manor, Lenton". Those of you who know where I live will recognise that these are 5 and 2 minutes' walk from my humble abode. Maybe those people genuinely weren't answering the door, but one the other hand, just maybe I'm not the only person in this local area who gets poor service.
Anyway, I ask to speak to a manager, and a burly man more at home on a rugby pitch than a sorting office came down to chat with me. Despite initial appearances, he - just like the last manager I spoke to there - was quite apologetic and helpful, although within about 30 seconds it emerged that he was not the correct manager to talk to, as he manages our normal postman whereas I needed the manager for the 'drivers', apparently. And that particular manager conveniently happens to be away until next Tuesday.
So, I was advised to call back on Tuesday, preferably early. 5:30am was suggested. Apparently the driver in question, who doesn't appear to be interested in delivering anything to me, is a Mr. Paul Kirk. And his manager... is a Mr. Dave Kirk. His brother, I'm told. Now I don't know about you, but that looks like a pretty good explanation of why 'Paul' is getting away with not bothering to deliver my mail properly.
To add irritation to insult (I already had insult added to injury weeks ago), my parcel - if it even was taken out to deliver to me this morning, which I sincerely doubt - was not returned to that delivery office, nor would it be today. Instead, it is being taken over to the Beeston depot, a few miles away. Great, I say, I can collect it from there, because they're open to 7:30pm instead of 1pm. No, says burly manager apologetically, unfortunately it's kept in a secure container until they bring it back to Glaisdale next week. Grr.
So, early on Monday or Tuesday - probably both days - I have to call up, and ask for them to set my package aside, because I don't want them returning it to the sender a third time, nor do I want 'Paul' to hide it away from me again or pretend to deliver it when he won't. Then I have to collect it or have it collected. Frustrating. But, at least I'm homing in on the problem and have some nice info to report to PostWatch at the end of all this.
A nicely relevant story about someone at the organisation came up today. And a related article is here, mirroring my experiences quite closely.
I get there and as usual, behind the counter is the usual bath-sized box of items that they've failed to deliver today and are about to store for the mythical redelivery at a later date, and in it are two items with their addresses visible. To my amusement - yet not at all to my surprise - one says "Johnson Road, Lenton", and the other says "Lenton Manor, Lenton". Those of you who know where I live will recognise that these are 5 and 2 minutes' walk from my humble abode. Maybe those people genuinely weren't answering the door, but one the other hand, just maybe I'm not the only person in this local area who gets poor service.
Anyway, I ask to speak to a manager, and a burly man more at home on a rugby pitch than a sorting office came down to chat with me. Despite initial appearances, he - just like the last manager I spoke to there - was quite apologetic and helpful, although within about 30 seconds it emerged that he was not the correct manager to talk to, as he manages our normal postman whereas I needed the manager for the 'drivers', apparently. And that particular manager conveniently happens to be away until next Tuesday.
So, I was advised to call back on Tuesday, preferably early. 5:30am was suggested. Apparently the driver in question, who doesn't appear to be interested in delivering anything to me, is a Mr. Paul Kirk. And his manager... is a Mr. Dave Kirk. His brother, I'm told. Now I don't know about you, but that looks like a pretty good explanation of why 'Paul' is getting away with not bothering to deliver my mail properly.
To add irritation to insult (I already had insult added to injury weeks ago), my parcel - if it even was taken out to deliver to me this morning, which I sincerely doubt - was not returned to that delivery office, nor would it be today. Instead, it is being taken over to the Beeston depot, a few miles away. Great, I say, I can collect it from there, because they're open to 7:30pm instead of 1pm. No, says burly manager apologetically, unfortunately it's kept in a secure container until they bring it back to Glaisdale next week. Grr.
So, early on Monday or Tuesday - probably both days - I have to call up, and ask for them to set my package aside, because I don't want them returning it to the sender a third time, nor do I want 'Paul' to hide it away from me again or pretend to deliver it when he won't. Then I have to collect it or have it collected. Frustrating. But, at least I'm homing in on the problem and have some nice info to report to PostWatch at the end of all this.
A nicely relevant story about someone at the organisation came up today. And a related article is here, mirroring my experiences quite closely.
