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Mar. 25th, 2006 02:08 pmI know you're all dying to hear (or avoid) my latest complaint about Royal Mail, so here goes.
The long-lost package was supposed to be on its way back to me as of the 16th of March, ie. Thursday of last week. By Saturday morning it still hadn't showed. So I went along to the delivery office at about midday on Saturday, where a somewhat irritable cow attempted to fob me off. I got her to check the tracking number, and she printed out an audit trail for it. "Your supplier's not been telling you the truth" she said. She went on to claim that he'd received it and not sent it back to me. I quickly looked at this audit she'd printed out, and said, "the top line says, "Returned to CO". She agreed. "And it says, 'In Transit'" Again, she nodded. I was left to say, "So, it's not actually gone back to the sender at all, has it?" She then went on to say that it's at the North Finchley office, which is not in her jurisdiction, and that she can't do anything about it. Fine, but don't accuse people of lying just because you don't understand your own processes, stupid woman. I 'thanked' her and left.
Today, I find out from the seller that my item was scanned at the "Glazedale Parkway office" at 10:30am on Saturday. In fact, if I go to www.royalmail.com and enter in the number, it says that "We have tried to deliver your item from our GLAISDALE PARKWAY Delivery Office before 10:20 on 24/03/06 and we have left a while you were out card." There is no card, of course. Possibly the package was out with the postman while I was in the office. There's no good explanation for it having taken 6 working days to make its way from London to Nottingham. There's also no good explanation for it not having been scanned when it arrived at the Nottingham office before they tried to deliver it.
So I'm about to phone Customer Disservices and make my feelings on this clear.
In totally unrelated news, the new Katatonia album is good, but not great. The new Daylight Dies album is, of course, great.
And I had a Burger King Double Whopper Meal™ for breakfast today, at about 1pm. That's wrong on so many levels I won't start to enumerate them.
Although I don't remember which of you reading this besides![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
x_louise_x reads Robert Jordan books, but there used to be a bit of a joke that he would die before he finished writing his Wheel of Time series, since it's been going since the late 80s or early 90s and is currently on the 11th instalment. Allegedly the 12th is the last. But sadly, Robert Jordan has been diagnosed with amyloidosis, which probably gives him just a few years to live. It would be quite sad if he dies before finishing the story, not to mention frustrating for the readers who've stuck with him all this time.
On a lighter note, read this. Robin Hood - national hero or dangerous left-wing insurgent? You decide.
The long-lost package was supposed to be on its way back to me as of the 16th of March, ie. Thursday of last week. By Saturday morning it still hadn't showed. So I went along to the delivery office at about midday on Saturday, where a somewhat irritable cow attempted to fob me off. I got her to check the tracking number, and she printed out an audit trail for it. "Your supplier's not been telling you the truth" she said. She went on to claim that he'd received it and not sent it back to me. I quickly looked at this audit she'd printed out, and said, "the top line says, "Returned to CO". She agreed. "And it says, 'In Transit'" Again, she nodded. I was left to say, "So, it's not actually gone back to the sender at all, has it?" She then went on to say that it's at the North Finchley office, which is not in her jurisdiction, and that she can't do anything about it. Fine, but don't accuse people of lying just because you don't understand your own processes, stupid woman. I 'thanked' her and left.
Today, I find out from the seller that my item was scanned at the "Glazedale Parkway office" at 10:30am on Saturday. In fact, if I go to www.royalmail.com and enter in the number, it says that "We have tried to deliver your item from our GLAISDALE PARKWAY Delivery Office before 10:20 on 24/03/06 and we have left a while you were out card." There is no card, of course. Possibly the package was out with the postman while I was in the office. There's no good explanation for it having taken 6 working days to make its way from London to Nottingham. There's also no good explanation for it not having been scanned when it arrived at the Nottingham office before they tried to deliver it.
So I'm about to phone Customer Disservices and make my feelings on this clear.
In totally unrelated news, the new Katatonia album is good, but not great. The new Daylight Dies album is, of course, great.
And I had a Burger King Double Whopper Meal™ for breakfast today, at about 1pm. That's wrong on so many levels I won't start to enumerate them.
Although I don't remember which of you reading this besides
x_louise_x reads Robert Jordan books, but there used to be a bit of a joke that he would die before he finished writing his Wheel of Time series, since it's been going since the late 80s or early 90s and is currently on the 11th instalment. Allegedly the 12th is the last. But sadly, Robert Jordan has been diagnosed with amyloidosis, which probably gives him just a few years to live. It would be quite sad if he dies before finishing the story, not to mention frustrating for the readers who've stuck with him all this time.On a lighter note, read this. Robin Hood - national hero or dangerous left-wing insurgent? You decide.
